1/11/2024 0 Comments Georgia retina peachtree cityCoordinates with Clinical Staff to ensure optimal patient experience.Processes medical record requests per policies and procedures.Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.Ensures all patient intake forms are signed and complete.Verifies insurance and collects copays, co-insurance, and outstanding balances.Obtains and reviews patient demographic and insurance information for accuracy.Displays high level of professionalism and gives superb customer service.The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Desk Associate provides exceptional patient service, both in person and over the phone. With over 200 years of combined experience, Georgia Retina’s board-certified ophthalmologists offer world-class expertise and a personalized approach to patient care in 13 Metro Atlanta area locations. Georgia Retina, one of the largest retina-only medical practices in the Southeast, continues to provide patients with the most advanced medical treatments available for retinal diseases and disorders.
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